Privacy Policy

This Privacy Policy explains how Shiloh Systems LLC ("Pickleball Parlor," "we," "us," or "our") handles personal information through our websites, applications, tournament and league tools, communications, subscriptions, and store.

Independent organizers and tenant organizations may separately decide why and how they use participant information. Their privacy notices govern those independent uses. This policy does not cover a third-party site or service that we do not control.

• Account and identity data: name, email, username, profile image, authentication identifiers, role, and account status.
• Profile and eligibility data: phone number, date of birth, age, gender selection, address, skill ratings, external rating identifiers, emergency-contact details, and accessibility or event information you choose to provide.
• Tournament and league data: registrations, team and partner details, waivers, schedules, court assignments, scores, results, rankings, attendance, disciplinary records, and communications.
• Commerce and billing data: transaction identifiers, plan, subscription status, invoices, amounts, tax and shipping details, coupon use, order contents, fulfillment status, and refund information. Stripe processes complete card details; we do not store complete card numbers.
• Communications: messages, support requests, notification preferences, campaign engagement, and email or SMS delivery status.
• Device and usage data: IP address, user agent, device/browser information, timestamps, requested pages, security events, cookie identifiers, and diagnostic logs.
• Business and workforce data: organization settings, administrator relationships, venue and equipment information, referee or staff assignments, payment records, and tax-form data where a feature requires it.

We receive information directly from you; from organizers, teammates, guardians, staff, and organization administrators; automatically from your device and use of the Services; and from service providers such as identity, payment, communications, rating, fulfillment, and fraud-prevention providers.

• Provide accounts, registration, scheduling, scoring, standings, notifications, store, fulfillment, billing, subscription, and support services.
• Verify identity, age eligibility, permissions, ownership, payment status, and event eligibility.
• Process transactions, calculate taxes, issue receipts and refunds, prevent duplicate or fraudulent charges, and maintain financial records.
• Operate public brackets, schedules, scores, rankings, and event-history features.
• Secure, troubleshoot, audit, test, and improve the Services and enforce our terms.
• Communicate about transactions, service changes, safety, renewals, tournaments, and—where permitted—marketing.
• Comply with law, lawful process, tax and accounting obligations, and protect rights, safety, and property.

• Organizers, tenant organizations, venues, officials, teammates, and staff receive information reasonably needed to run the event or service you selected.
• Other users and the public may see names, profile details you make public, brackets, schedules, scores, rankings, team relationships, and historical results.
• Service providers process information for hosting and identity (Firebase/Google Cloud), payments and billing (Stripe), email (Resend), SMS (Twilio), fulfillment (Printful), monitoring, support, analytics if enabled, and professional services.
• Authorities, courts, counterparties, or affected parties may receive information when required by law or reasonably necessary to protect rights, safety, security, and integrity.
• A buyer, investor, lender, or successor may receive information during a financing, reorganization, merger, sale, or similar transaction, subject to appropriate protections.
• We may disclose information at your direction or with your consent.

We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will update this policy and provide any legally required opt-out mechanism before using information that way.

We use essential cookies and local storage for authentication, security, cart state, preferences, and core functionality. We may use measurement technologies if configured. The Cookie Policy describes categories and choices. Browser privacy signals are honored where required by applicable law; otherwise, browser “Do Not Track” signals may not have a standardized effect.

We retain information only as long as reasonably necessary for the purposes described here, including the life of an account or organization and applicable limitation, tax, accounting, dispute, fraud-prevention, and backup periods. The period varies by data type and legal obligation.

• Account data is generally kept while the account is active and then deleted or anonymized, subject to necessary exceptions.
• Transaction, invoice, tax, refund, and fulfillment records may be kept for legally required financial-record periods.
• Security and audit logs are kept for a period proportionate to risk, investigation, and legal needs.
• Published event results may be retained as historical sporting records, with personal details minimized when appropriate.
• Backups are deleted on their normal rotation and are not restored solely to recover deleted account data.

We use administrative, technical, and organizational safeguards designed for the nature of the information, including encrypted transport, authentication, role and tenant authorization, audit logging, payment-provider tokenization, dependency review, and restricted production access. No system is perfectly secure. Notify us promptly if you believe your account or information has been compromised.

• Access and correction: review or update profile information and request help for information not available in self-service tools.
• Export: download key account data from the Account section.
• Deletion: delete your account from the Account section or contact us. We may retain information where permitted or required for transactions, law, security, disputes, or historical integrity.
• Communications: unsubscribe from marketing email and adjust notification preferences. Transactional and safety messages may still be sent while you use the related service.
• State privacy rights: depending on residence and whether a law applies to us, you may have rights to know/access, correct, delete, obtain a portable copy, opt out of certain sales/sharing/targeted advertising or profiling, limit certain sensitive-information uses, and appeal a denied request. We will not discriminate against you for exercising an applicable right.

Use the available account controls or contact our legal email with the subject “Privacy Request.” Describe the right and account involved. We may verify identity and authority before responding. An authorized agent may submit a request where permitted, but we may require proof of authorization and direct identity verification. If we deny an appealable request, our response will explain how to appeal.

The Services are not directed to children under 13, and account creation requires a date of birth and is blocked for users under 13. We do not knowingly collect personal information through an account from a child under 13. If you believe that happened, contact us so we can investigate and delete it as appropriate.

Users between 13 and the age of majority need parent or guardian permission. An organizer may require a guardian to sign a participant waiver. Organizers are responsible for any additional youth-sport, safeguarding, or parental-consent requirements that apply to their events.

The Services are operated from the United States. If you use them from another country, information may be transferred to and processed in the United States and other countries where our providers operate. Additional rights may apply under local law. We will use a legally recognized transfer mechanism when one is required.

We may update this policy prospectively as practices or laws change. We will post the updated version and effective date and provide additional notice for material changes when required. We will request consent before a materially different use when the law requires it.