Privacy Policy
Your privacy is important to us. This policy explains how Pickleball Parlor collects, uses, and protects your personal information.
Last Updated: February 5, 2026
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Information We Collect
Personal Information
When you register for an account, sign up for tournaments, or create a player profile, we collect information such as your name, email address, phone number, date of birth, skill level (DUPR rating or self-assessed), and profile photo.
Tournament & Registration Data
We collect information related to your tournament registrations, match results, scores, rankings, team assignments, and participation history. This includes partner preferences, division selections, and waiver acknowledgments.
Payment Information
When you pay for tournament entry fees, we process payments through Stripe. We do not store your complete credit card number on our servers. Stripe securely handles all payment processing in compliance with PCI-DSS standards.
Automatically Collected Information
We automatically collect certain information when you visit our platform, including your IP address, browser type, device information, operating system, referring URLs, and pages visited. We use cookies and similar technologies to collect this data.
How We Use Your Information
Providing Our Services
We use your information to operate the platform, process tournament registrations, manage brackets and schedules, display live scores and results, facilitate communication between players and organizers, and deliver a seamless tournament experience.
Communication
We send you transactional emails about your registrations, match notifications, schedule updates, and important announcements. You may opt into marketing communications about upcoming tournaments and platform features.
Improving Our Platform
We analyze usage patterns to improve our services, develop new features, optimize performance, and enhance user experience. This includes understanding how players interact with brackets, scoreboards, and registration flows.
Safety & Compliance
We use your information to detect and prevent fraud, enforce our Terms of Service, comply with legal obligations, and protect the rights and safety of our users and the public.
Information Sharing & Disclosure
Tournament Organizers & Venues
When you register for a tournament, your registration details (name, contact info, skill level) are shared with the tournament organizers and venue staff to facilitate the event. This is necessary to provide the services you requested.
Public Tournament Data
Match results, scores, rankings, and bracket information are publicly visible on our platform to provide transparency and allow spectators, players, and fans to follow tournament progress.
Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, including payment processors (Stripe), cloud hosting (Google Firebase/Cloud), email delivery services, and analytics providers.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Cookies & Tracking Technologies
Essential Cookies
We use cookies that are strictly necessary for the platform to function, including authentication tokens to keep you logged in and session identifiers.
Analytics Cookies
We use analytics tools (such as Google Analytics) to understand how visitors interact with our platform. These cookies collect information anonymously and help us improve our services.
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our platform.
Data Security
Security Measures
We implement industry-standard security measures to protect your personal information, including encryption in transit (HTTPS/TLS), secure cloud infrastructure, access controls, and regular security audits.
Data Storage
Your data is stored on secure servers provided by Google Cloud Platform and Firebase. We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.
Your Rights & Choices
Access & Correction
You can access and update your personal information through your account settings at any time. If you need assistance, contact us and we will help you access or correct your data.
Data Deletion
You may request deletion of your personal data by contacting us at info@pickleballparlor.io. Note that some information may be retained as required by law or for legitimate business purposes (such as historical tournament results).
Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your notification preferences in your account settings.
California Residents (CCPA)
California residents have additional rights under the CCPA, including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information.
European Residents (GDPR)
If you are located in the European Economic Area, you have rights under GDPR including access, rectification, erasure, data portability, and the right to object to processing. Contact us to exercise these rights.
Children's Privacy
Age Requirements
Our platform is intended for users who are at least 13 years old. If you are under 18, you must have parental or guardian consent to use our services. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
Parental Rights
Parents or guardians may review, update, or request deletion of their child's personal information by contacting us at info@pickleballparlor.io.
Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to reach out.