Terms of Service

These Terms of Service are a contract between you and Shiloh Systems LLC ("Pickleball Parlor," "we," "us," or "our"). They govern the Pickleball Parlor websites, applications, tournament and league tools, scoring tools, subscriptions, communications, and store (collectively, the "Services").

By creating an account, clicking an acceptance control, buying a product or subscription, registering for an event, or using the Services, you agree to these Terms and the policies linked from them. If you use the Services for an organization, you represent that you have authority to bind that organization.

• You must be at least 13 years old. A user under the age of majority must have permission from a parent or legal guardian. A separate guardian-signed participant waiver may be required for event participation.
• You must provide accurate information, protect your credentials, and promptly report suspected unauthorized access.
• You may not transfer an account, impersonate another person, or create accounts to evade restrictions, manipulate ratings, or obtain benefits improperly.
• You are responsible for activity performed through your account unless you promptly notify us that it was compromised.

Pickleball Parlor provides software and, for some transactions, payment and communication tools. Independent tournament organizers, league operators, clubs, venues, and merchants control their events, local rules, eligibility decisions, schedules, staffing, safety procedures, and organizer-specific refund terms. Unless expressly stated at checkout, they are not our employees or agents.

Organizers are responsible for obtaining required permits, insurance, participant releases, safeguarding, accessibility arrangements, and compliance with laws that apply to their activities. Conflicts between these Terms and organizer-specific terms apply only to the organizer service at issue, and mandatory law always controls.

• You must follow event rules, venue rules, safety instructions, and lawful directions from authorized officials.
• Rankings, brackets, schedules, availability, and scores may change because of corrections, withdrawals, weather, venue conditions, technical failures, or organizer decisions.
• Pickleball and related activities involve risks of collision, falls, equipment impact, heat illness, serious injury, disability, and death. Registration is not a substitute for the participant waiver required by an organizer.
• Seek appropriate medical advice before participating and do not participate when conditions are unsafe for you.

Prices, mandatory fees, taxes, renewal frequency, and trial terms are shown before payment. You authorize our payment provider to charge the payment method you select for the disclosed amount. We do not store complete payment-card numbers.

Tournament fees may be collected for an organizer. Store purchases may include shipping and tax calculated at checkout. Paid platform plans renew as described in the Subscription Terms. Refund eligibility is governed by the Refund and Cancellation Policy and any clearly disclosed organizer-specific policy, subject to applicable law.

A paid plan automatically renews for successive billing periods until canceled. The checkout page identifies the plan, current price, billing interval, any trial, and when billing begins. You may cancel online through the billing portal. Cancellation stops future renewals but ordinarily does not reverse a charge already incurred. The Subscription Terms are incorporated into these Terms.

Product descriptions, prices, shipping options, and estimated delivery windows appear at checkout. Many products are made to order by a fulfillment provider. We may reject or cancel an order for suspected fraud, pricing error, inventory or fulfillment unavailability, or a legal restriction, and will refund amounts charged for a canceled item.

Title and risk of loss transfer as allowed by applicable law. Delivery estimates are not guarantees. If we cannot ship within the promised time, or within the period required by law when no time is stated, we will provide the legally required delay option or refund.

You must comply with the Acceptable Use Policy. We may investigate suspected abuse and preserve or disclose information when reasonably necessary to enforce these Terms, protect users or the public, respond to lawful process, or maintain the security and integrity of the Services.

The Services, including software, design, branding, and documentation, are owned by us or our licensors and protected by intellectual-property laws. We grant you a limited, revocable, nonexclusive, nontransferable right to use the Services for their intended purpose during the term of your account or subscription.

You retain ownership of content you submit. You grant us a worldwide, nonexclusive, royalty-free license to host, reproduce, format, display, transmit, and otherwise use that content only as needed to operate, secure, improve, and promote the Services or the event you selected. You represent that you have the rights needed to grant that license. Optional promotional use of a participant’s image is governed by a separate choice in the participant waiver.

The Services interoperate with providers such as Firebase/Google Cloud, Stripe, Resend, Twilio, and Printful. Their separate terms may apply to features they provide. We are not responsible for third-party services outside our reasonable control, but this sentence does not limit rights that cannot be waived by law.

You may stop using the Services and may delete your account through the available account controls. We may restrict or terminate access for material breach, fraud, safety threats, nonpayment, legal requirements, or risk to the Services or others. When practical, we will provide notice and a reasonable opportunity to cure.

Account deletion removes login access and anonymizes the profile, while records needed for transactions, taxes, fulfillment, fraud prevention, security, disputes, legal compliance, and historical event integrity may be retained as described in the Privacy Policy.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT EVENT INFORMATION WILL NEVER REQUIRE CORRECTION.

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID DIRECTLY TO US FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

These limits do not apply to liability that cannot legally be limited, including where applicable fraud, willful misconduct, gross negligence, or personal injury caused by conduct for which limitation is prohibited.

If you use the Services for a business or as an organizer, you will defend and indemnify us from third-party claims arising from your events, content, products, instructions, violation of law, or breach of these Terms, except to the extent caused by our own breach, gross negligence, or willful misconduct. This section does not apply to an individual consumer where prohibited by law.

Before filing a claim, please send a written description to our legal contact and allow 30 days for an informal resolution. This does not extend a legal deadline or prevent either party from seeking urgent relief.

Unless mandatory law requires otherwise or a signed order form states otherwise, these Terms are governed by the laws of the state identified in our published legal contact address, without regard to conflict-of-law rules. Claims may be brought in courts with lawful jurisdiction. We do not impose binding arbitration or a class-action waiver through this version of the Terms.

We may update these Terms prospectively. We will post the revised version and, for material changes, provide notice appropriate to the change. If a change materially affects a paid subscription, we will give notice before it takes effect as required by law. Changes do not retroactively alter a dispute that arose before the new version took effect.

If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, financing, reorganization, or sale of the relevant business, subject to applicable law.